Basic Skills of Constructive Communication

The course will help to:

• Improve interaction with people around - increase its effectiveness
• Learn to formulate and communicate your thoughts and ideas more clearly, be heard
• Accelerate routine processes (due to the ability to set tasks clearly and improved interaction with colleagues)
• Improve personal relationships
• Improve climate/atmosphere of the team environment (business)
• Improve negotiation skills (both at home and at work)

Who is this course for?

Employed people of 21-45 years who have the professional and personal need to take such a course. For those who appreciate the opportunity of not wasting time on offline meetings.

• Those who constantly interact with people and in their professional context (in their team, with other departments, negotiations), and in interpersonal terms.
• For those who feel a stagnation in their careers and understand that for further advancement they lack soft skills.
• For top managers, heads of departments and middle-level managers who want to improve the effectiveness of their teams and their interaction with other departments.
• For employees who feel that they cannot reach out to their managers and, therefore, feel uncomfortable.
• For start-up entrepreneurs who want to build their business more thoughtfully in the field of working with employees.

Course Structure

The entire course is designed for 6 weeks. As part of this course, the following subsections will be available to you:

• Video-lectures. Each topic of the module contains one or several video lectures that reveal the topic.
• Workbook.  In Workbook you will find additional material, examples and links to extra materials. In the first module you will find the glossary.
• Practice. You'll have 2 extensive practices.
• Tests. You'll have 5 obligatory tests and selfchecking tests, final exam test..
• Final Task. This work is verified by the authors with Peer Review Assignment.
• Forum. In this course you'll  find standard weekly forums and special forums where you can ask questions to the instructor, specify errors and introduce yourself.

Modules

• What is Constructive Communication?
• Perception of Information and its Interpretation
• Active Listening for proper understanding, and precise formulation of your thoughts
• Feedback
• Regulation of Emotions
• Summarizing

What will you learn:

• how to listen actively and to highlight the essence of your interlocutor’s statements.
• how to form new constructive behaviors.
• to articulate your thoughts clearly and in a structured way.
• two different feedback techniques
• to recognize and regulate emotional state.
• different emotions regulating techniques.

The ability to use various methods of effective communication; to give and receive constructive feedback; to regulate one's emotions in the process of communication; to actively approach the process of listening to another, thus speeding up interaction and increasing its effectiveness; to work in a national and international team as a member or team leader.

The ability to demonstrate practical skills to solve problems in the process of communication with other people; a systematic understanding of the topic of constructive communication and its use in the process of work and team management; a systematic understanding of technologies and processes in the field corresponding to the educational program; an in-depth understanding of the topic of effective and constructive interaction.