Basic Skills of Constructive Communication

Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole.

About the course

The course will help to:

Improve interaction with people around - increase its effectiveness
Learn to formulate and communicate your thoughts and ideas more clearly, be heard
Accelerate routine processes (due to the ability to set tasks clearly and improved interaction with colleagues)
Improve personal relationships
Improve climate/atmosphere of the team environment (business)
Improve negotiation skills (both at home and at work)

Who is this course for?

Employed people of 21-45 years who have the professional and personal need to take such a course. For those who appreciate the opportunity of not wasting time on offline meetings.

Those who constantly interact with people and in their professional context (in their team, with other departments, negotiations), and in interpersonal terms.
For those who feel a stagnation in their careers and understand that for further advancement they lack soft skills.
For top managers, heads of departments and middle-level managers who want to improve the effectiveness of their teams and their interaction with other departments.
For employees who feel that they cannot reach out to their managers and, therefore, feel uncomfortable.
For start-up entrepreneurs who want to build their business more thoughtfully in the field of working with employees.

Instructors

Format

Course Structure

The entire course is designed for 6 weeks. As part of this course, the following subsections will be available to you:

Video-lectures. Each topic of the module contains one or several video lectures that reveal the topic.
Workbook. In Workbook you will find additional material, examples and links to extra materials. In the first module you will find the glossary.
Practice. You'll have 2 extensive practices.
Tests. You'll have 5 obligatory tests and selfchecking tests, final exam test..
Final Task. This work is verified by the authors with Peer Review Assignment.
Forum. In this course you'll find standard weekly forums and special forums where you can ask questions to the instructor, specify errors and introduce yourself.

Course program

Modules

What is Constructive Communication?
Perception of Information and its Interpretation
Active Listening for proper understanding, and precise formulation of your thoughts
Feedback
Regulation of Emotions
Summarizing

Learning outcomes

What will you learn:

how to listen actively and to highlight the essence of your interlocutor’s statements.
how to form new constructive behaviors.
to articulate your thoughts clearly and in a structured way.
two different feedback techniques
to recognize and regulate emotional state.
different emotions regulating techniques.

Competencies developed

The ability to use various methods of effective communication; to give and receive constructive feedback; to regulate one's emotions in the process of communication; to actively approach the process of listening to another, thus speeding up interaction and increasing its effectiveness; to work in a national and international team as a member or team leader.

The ability to demonstrate practical skills to solve problems in the process of communication with other people; a systematic understanding of the topic of constructive communication and its use in the process of work and team management; a systematic understanding of technologies and processes in the field corresponding to the educational program; an in-depth understanding of the topic of effective and constructive interaction.