Conflict and Stress Management

The course aims at shaping the complex knowledge on the theory and methodology of organisational conflict management and stress management, forming practical skills of using different conflict resolution techniques which learners can further use in their professional activities. In addition to theoretical information, many practical tasks and cases are provided by the authors of this course. Course teaching staff include conflict scientists, a psychologist, a mediator, and a specialist in differential psychology. Students will learn the latest techniques in managing organizational conflicts, negotiating,neuro-linguistic programming, and stress management. This course will be useful for all managers and students studying this discipline.

Distance-learning

This course will be useful for all managers and students studying this discipline.

This course may be of interest to bachelors, masters and graduate students of higher educational institutions, as well as to all those who are interested in the designated topic. The course will help potential employees to receive evidence-based information that gives a competitive advantage in their own employment.

This course contains 7 modules:

1. Introduction to the course; justifying the topic’s relevance; course structure; basic course concepts

2. Basic Concepts and Structure of Organizational Culture​. The Structure of Organizational Culture. The Process of Forming an Organizational Culture. ​Digital Organizational Culture: The BCG Approach. Digital Organizational Culture: Microsoft's Approach​.

3. Approaches to Defining Conflict, Conflict Structure. Analysis of Conflict Dynamics. Classification of Conflicts in the Organization. Analysis of the Causes of Conflicts in the Organization. Case Studies on the Analysis of the Causes of Organizational Conflicts: Movie Fragments. Strategies and Techniques for Overcoming Organizational Conflicts. Video Case on the Strategies of K. Thomas: Scenes, Analysis, Summary of Material. Interview with a Certified Mediator. Interview with an Organizational Psychologist and a Master Class.

4. The Essence of Business Negotiations. Types of Business Negotiations. Structure of Business Negotiations. Negotiation Strategies. Negotiating Cases: Movie Fragments. The Concept and Essence of NLP. The Methodology of Applying NLP in Business Negotiations. Workshop on the Use of NLP Techniques in Negotiations. Fundamentals of Physiognomy, Graphology and Other Assessment methods.

5. The Concept and Causes of Stress. Features of Organizational Stress. What is the Danger of Stress for the Health? The Concept of Stress Management. Coping Strategies. Interview with a Certified Personality Typologist. Socionics, Human Design, Psychosophy and other Techniques for Forming Anti-stress Behavior

6. Current Trends in Conflict Management. Rules for Successful Negotiations. Stress Management Techniques in the Modern World. Viewing and Analyzing Fragments from the Movie “The Devil Wears Prada” (Directed by David Frankel, 2006).

7. Final test

Students will learn the latest techniques in managing organizational conflicts, negotiating,neuro-linguistic programming, and stress management. 

The discipline is aimed at the formation of universal competencies of students in the educational programs of the bachelor's / specialist's degree, as well as other competencies provided for by the educational program.

ПКА-3 Способен критически анализировать практики управления персоналом в современных организациях, самостоятельно осваивать новые подходы и методы управления персоналом, опираясь на знание основ макроэкономики, экономики
предприятия;
ПКП-1 Способен организовать и планировать работу службы персонала;
ПКП-3 Способен осуществлять стратегическое управление персоналом, разрабатывать корпоративную политику в области управления персоналом;
ПКП-5 Способен принимать участие в реализации организационных изменений, проектировать организационную структуру, делегировать полномочия и ответственность;
ПКП-6 Способен применять инструментарий современного менеджмента в процессе развития организации, использовать методы принятия решений в процессе управления организацией;
ПКП-9 Способен разрабатывать и реализовывать проекты по развитию персонала;
УКБ-3 Способен устанавливать и поддерживать взаимоотношения в социальной и профессиональной сфере, исходя из нетерпимости к коррупционному поведению и проявлениям экстремизма, понимать, осуществлять социально-ответственное взаимодействие и эффективно реализовывать свою роль в команде.
УКБ-7 Способен управлять своим временем, выстраивать и реализовывать траекторию саморазвития на основе принципов образования в течение всей жизни.